Terms of Service

1. General Provisions and Scope

1. These General Terms and Conditions (hereinafter referred to as “Terms”) apply to all contracts, quotes, and mobile on-site vehicle cabin services provided via the website www.cabinpurge.com.
2. Brand & Operator: The brand Cabinpurge and website www.cabinpurge.com are owned and operated by Cabinpurge (hereinafter referred to as “we”, “us”, or “Service Provider”).
   • Website: www.cabinpurge.com
   • Email: mobile@cabinpurge.com
   • Jurisdiction: Federal Republic of Germany and the European Union
3. Deviating, conflicting, or supplementary terms and conditions of the customer shall not form part of the contract unless expressly agreed to in writing.

2. Nature of Services and Contract Model

1. Cabinpurge offers mobile on-site vehicle interior care, freshening, and odour management services for private and commercial motor vehicles across designated operating areas in Germany and the European Union.
2. One-off Purchase Contract: All services purchased through www.cabinpurge.com are strictly one-off, non-recurring, single-service transactions. Subscriptions, recurring billing models, or automatic renewal schemes are not offered or applied.
3. Every order represents an independent, individual service agreement based on specific vehicle requirements and agreed operational parameters.

3. Booking Process, Deposit, and Payment Terms

1. Quote Request: The customer submits vehicle details and service requirements via email or website communication channels to request an individual quote.
2. Evaluation & Formal Quotation: We assess the request based on vehicle size, location, and condition, and issue a non-binding quotation outlining the required service scope and price.
3. Contract Formation & Deposit: The contract is finalized once the customer confirms the quotation and settles the required advance deposit payment. The deposit reserves the dedicated service appointment and operational allocation.
4. Completion & Final Balance Settlement: Upon completion of the agreed on-site service, the customer inspects the vehicle cabin. The remaining final balance is due immediately upon completion of performance and must be settled via the designated electronic payment methods available on our website.
5. All prices displayed on our website or provided in individual quotes are quoted in Euros (€) and include applicable statutory Value Added Tax (VAT) in accordance with German tax regulations, unless otherwise stated.

4. Customer Obligations and Appointment Readiness

1. The customer must ensure that the vehicle is parked in a safe, lawful, and accessible location at the agreed time to allow our mobile unit to carry out the service.
2. The vehicle interior must be cleared of personal belongings, valuables, fragile objects, or hazardous items prior to the arrival of the service team. We assume no liability for personal items left inside the vehicle cabin during processing.
3. If access to the vehicle is delayed or impossible due to customer non-attendance or inaccessible premises, additional waiting fees or rescheduling terms may apply in accordance with statutory provisions under German law.

5. Statutory Right of Withdrawal (Widerrufsrecht)

1. Consumers residing within the European Union possess a statutory right to cancel distance contracts within 14 days without giving reasons.
2. Pursuant to Section 356(4) of the German Civil Code (BGB), the right of withdrawal shall expire prematurely if the service has been fully performed, provided performance commenced only after the consumer gave express consent and acknowledged the loss of the right of withdrawal upon full contractual fulfillment.
3. Detailed information regarding cancellation procedures is set out in our separate Statutory Cancellation Notice.

6. Standard of Performance and Warranty (Gewährleistung)

1. Services are performed in accordance with statutory German service contract law (Dienstvertragsrecht pursuant to § 611 et seq. BGB) using standard professional care and customary industry practices suitable for automotive interiors.
2. The scope of service is limited strictly to cosmetic cabin care, interior surface freshening, and odour reduction. Outcomes may vary based on the age, material composition, wear condition, and prior maintenance history of the specific vehicle interior.
3. Statutory warranty rights apply. Any apparent defects must be communicated to the service representative immediately upon final inspection following performance.

7. Limitation of Liability

1. Cabinpurge shall be liable without limitation for damages resulting from injury to life, body, or health caused by a breach of duty by Cabinpurge, as well as for intent and gross negligence.
2. In cases of simple negligence, liability for the breach of essential contractual obligations (cardinal obligations) is limited to predictable damage typical for the contract. Cardinal obligations are duties essential to the proper performance of the agreement.
3. Statutory liability under mandatory product liability legislation remains unaffected.

8. Governing Law and Dispute Resolution

1. The legal relations between the parties shall be governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers residing within the European Union, mandatory statutory consumer protection laws of their country of residence remain unaffected.