Service Fulfillment Policy

1. Operational Scope and Dispatch Area

Cabinpurge provides mobile on-site vehicle cabin care and interior odour management services directly at the client’s designated location.

• Domain: www.cabinpurge.com
• Brand Name: Cabinpurge
• Contact Email: mobile@cabinpurge.com
• Service Region: Designated operating locations within the Federal Republic of Germany and selected European Union territories.

2. Service Lifecycle and Reasonable Timeframes

To ensure structured and reliable service execution, all bookings follow defined operational phases and reasonable timeframes:

Phase 1: Inquiry and Quote Evaluation

• Upon submitting a service request via www.cabinpurge.com or email, our team assesses the vehicle specifications, location, and requested service scope.
• Timeframe: Formal quotations and feasibility feedback are provided within 24 to 48 hours on standard business operating days.

Phase 2: Booking Confirmation and Deposit

• Upon customer acceptance of the formal quote, a dedicated service appointment is reserved upon settlement of the initial booking deposit.
• Timeframe: Appointment scheduling is confirmed in writing via email within 24 hours of deposit payment verification.

Phase 3: On-Site Execution

• The mobile service unit arrives at the agreed location on the scheduled appointment date and time.
• Timeframe: Standard on-site cabin treatments typically require between 1 and 3 hours to complete, depending on the vehicle size and agreed scope of work.

Phase 4: Inspection and Final Settlement

• Immediately upon completion of the treatment, the customer conducts a joint inspection of the vehicle cabin with our service representative.
• Timeframe: Upon satisfactory completion, the remaining final balance is due and settled immediately on-site via the electronic payment options offered on our website.

3. Appointment Rescheduling and Delays

1. Customer Rescheduling: Customers may request to reschedule a confirmed appointment by providing written notice to mobile@cabinpurge.com at least 24 hours prior to the agreed appointment time without penalty.
2. Operational Delays & Force Majeure: In the event of unforeseen transit delays, extreme weather conditions, or local traffic disruptions affecting our mobile unit, Cabinpurge will promptly notify the customer to adjust the arrival window or arrange an alternative appointment time within a reasonable buffer period not exceeding 7 calendar days.

4. Site Accessibility and Customer Responsibilities

1. Location Requirements: The customer must ensure that the vehicle is parked in a safe, lawful, and accessible space (such as a private driveway or authorized parking area) with sufficient clearance for mobile service equipment.
2. Cabin Preparation: All personal belongings, loose items, and valuables must be removed from the vehicle cabin prior to the arrival of the service team. Cabinpurge assumes no responsibility for personal items left inside the vehicle during service execution.
3. Non-Attendance: If the mobile team arrives at the agreed location and time, but access to the vehicle is not granted or the customer is absent, additional call-out fees or rescheduling protocols may apply in accordance with statutory German contract law.

5. Record Keeping and Service Receipts

Upon completion of performance and full balance settlement, an official electronic receipt and itemized service invoice detailing the fulfilled work will be issued to the customer’s registered email address within 24 hours.