1. General Information & Operations
Q: What services does Cabinpurge provide?
Cabinpurge specializes in mobile on-site vehicle interior care and odour management. We provide tailored interior treatment services directly at the customer’s specified location for private and commercial motor vehicles across designated operating regions in Germany and the European Union.
Q: Who operates www.cabinpurge.com?
The domain www.cabinpurge.com and the brand Cabinpurge are owned and operated directly by Cabinpurge, based in the Federal Republic of Germany. All operational queries should be directed via email to mobile@cabinpurge.com.
2. Service Model & Booking Process
Q: How does the ordering process work?
Our service operates on a bespoke quotation and scheduling structure:
- Quote Request: You submit an inquiry via our website or email with your vehicle details and location.
- Consultation & Quotation: We evaluate the vehicle requirements and provide a formal service estimate.
- Deposit Payment: To confirm the booking and reserve the mobile team, an initial deposit is paid.
- On-Site Execution & Final Payment: Once the on-site service is completed, the remaining balance is settled.
Q: Are services provided as a recurring subscription?
No. All bookings made via www.cabinpurge.com are strictly one-off, single-service contracts. We do not operate recurring billing, automatic renewals, or ongoing subscription fees.
3. Payments & Pricing
Q: What payment methods do you accept?
We accept major credit cards, debit cards, and standard electronic payment options displayed at the online checkout. All online payment processing is executed via secure, encrypted systems complying with European Payment Services Directive (PSD2) standards.
Q: Are prices inclusive of VAT?
Yes. All quotes and prices listed on www.cabinpurge.com are displayed in Euros (€) and include applicable German statutory Value Added Tax (VAT).
4. Cancellation & Customer Rights
Q: What is the cancellation policy for bookings?
In accordance with European Union consumer protection rules and the German Civil Code (BGB):
- Consumers hold a statutory 14-day right of withdrawal from contract formation.
- Pursuant to Section 356(4) BGB, for services performed at a scheduled time, the right of withdrawal lapses once the service has been fully performed with the consumer’s explicit prior request and acknowledgment.
- Appointments may be rescheduled or cancelled prior to service execution in accordance with our formal booking terms.
Q: What preparation is required before the appointment?
Customers must ensure that the vehicle is parked in a lawful, safe, and accessible area. Personal belongings and valuable items should be removed from the vehicle cabin prior to the arrival of our mobile service team.